Last updated: 13 October 2026.
These Terms and Conditions ("Terms") apply to every order you place with us for The Migrator service (the "Service"). Together with our Privacy Policy and any order confirmation, they form the entire agreement between you and us (the "Agreement"). By placing an order you confirm that you accept this Agreement. If you do not accept it, please do not place an order.
The Service is provided by Tech Talk UK, of 61 Bridge Street, Kington, HR5 3DJ ("we", "us", "our"). You can contact us at [email protected].
"Client" means the individual or business that places the order and is responsible for it under this Agreement.
"Source Account" means the GoHighLevel account or sub-account, whether a white label or a standard HighLevel account, that content is moved from.
"Destination Account" means the GoHighLevel account or sub-account, whether a white label or a standard HighLevel account, that content is moved to.
"Content" means the funnels, websites, forms, quizzes, surveys, courses, email templates, workflows, calendars, products, pipelines, contacts, files and other material held in the Source Account.
"Move Record" means the written summary we give you at the end of a job, listing what was moved, what was linked, and any items that should have been moved but were not, with the reason.
"Fee" means the one-off price for the option you order, including any second account added at the same time, shown at checkout.
The Service is for businesses and people acting for a business. You confirm that you are ordering wholly or mainly for the purposes of a trade, business or profession and not as a consumer, and that you are at least 18 years old. This is therefore a business-to-business contract, and consumer cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply. If you order in a personal capacity contrary to this confirmation, you agree to cover any loss or cost we incur as a result.
4.1 We copy Content from your Source Account into your Destination Account and, where the Content links to other items that have been copied, we reconnect those links to their equivalents in the Destination Account. The types of Content we can move are listed in Schedule 1.
4.2 We need read access to the Source Account only. We do not change or delete any Content in the Source Account. The only thing we add there is the private integration described in clause 6.3.
4.3 We add Content to the Destination Account. We do not delete Content from either account. Some items are skipped. These are items you ask us not to move, and items that cannot be moved. If an item that should have been moved has not been, we list it in the Move Record with the reason.
4.4 The options we offer, and the types of Content each covers, are described on our website and confirmed in your scope. Your scope is confirmed in writing before work starts and forms part of the Agreement. Where your order includes a second account, these Terms apply to each account.
4.5 We provide the Service with reasonable skill and care.
Unless we agree otherwise in writing, the Service does not include:
6.1 You confirm that you are the owner of the Source Account and the Destination Account, or that the owner has given you written permission to have the Content moved. We may ask for evidence of that permission, and we may decline or stop a job where it is missing.
6.2 You are solely responsible for making sure that you own, or have the right to copy and use, all intellectual property in the Content you ask us to move, including images, fonts, course material, software and anything created by others. We do not check ownership and we do not accept responsibility for it. By placing an order you confirm that you have those rights.
6.3 To carry out the Service we need login access to the Destination Account and read-only access to the Source Account through a private integration. For some parts of the move, we also need to create a private integration (an API key) in both the Source Account and the Destination Account, with only the permissions the job needs. To do that, we need a login that is allowed to create private integrations in each account, which is usually an admin or owner login. If we cannot create one, for example because of account permissions, your plan or a HighLevel limitation, the affected items may not be moved, and we will list them in your Move Record. We will give you a secure way to share login access, and you should not send a password by email or message. We will not ask for, and you should not send, payment card details or bank details.
6.4 You choose who grants access and the date it ends, and you can withdraw access at any time. We will use access only for the job you ordered, will not change security settings or user permissions beyond what the job needs, and will tell you when we have finished with it. Once the job is complete you can delete any private integration we created, or ask us to.
6.5 You are responsible for keeping your own credentials secure and for any security checks, such as codes sent to your phone, that need to be completed during the job.
7.1 You will give us accurate information about your accounts and what you want moved, and the access we need, promptly and in time for the job to start.
7.2 The Destination Account must be set up and in good standing, with any plan features the Content depends on switched on. We are not responsible for delays or gaps caused by missing access, an account that is not ready, or a plan that does not support a feature.
7.3 Please do not change Content in the Source Account while a job is running, as that can cause differences between what we copy and what you expect.
7.4 You are responsible for keeping your own backups of anything business-critical. We recommend you do this before any move.
7.5 After the move, you are responsible for reviewing the Content in the Destination Account, reconnecting the items in clause 5, and checking and activating workflows before using them.
8.1 Any timescale we give is an estimate. It depends on the size of the account, the access you provide and how HighLevel's platform behaves at the time, including any change to it that we need time to adapt to. We will tell you if we expect a material delay.
8.2 When the job is finished we give you a Move Record. It lists what was moved, which links were reconnected, and any items that should have been moved but were not, with the reason, and anything that needs your attention. The Move Record is our statement of what the Service covered for your order.
8.3 You have 7 calendar days from the date we send you the Move Record to tell us about anything within your confirmed scope that did not arrive as described. We will review what you tell us and reply, but we are not obliged to move any item again, and clause 13.3 applies. Work outside the confirmed scope may be quoted separately.
8.4 Moves are carried out as copies. A moved item may behave slightly differently in the Destination Account because of differences between accounts, plans or platform versions. That is not in itself a failure of the Service.
9.1 Each of us will comply with the UK General Data Protection Regulation and the Data Protection Act 2018. Where Content includes personal data, for example your contacts, you are the controller and we act as your processor, acting only on your instructions for the purpose of carrying out the Service.
9.2 You confirm that you have a lawful basis to have that personal data moved, and that you have told the people concerned what is needed.
9.3 Content is moved between your accounts using the access you give us. While a job is running, working files may be held on our systems. These include mapping logs, which record which item in the Source Account matches which item in the Destination Account, and progress records that let a job be resumed. They are kept securely and used only for your job.
9.4 We keep the Move Record and related working files for 7 days after the move is completed, and then delete them, unless you ask us in writing to keep them for longer. You can ask us to delete them sooner, unless we need to keep them to meet a legal obligation or to deal with a dispute.
9.5 We will not sell or share your Content or personal data. We only use the tools and providers that the Service needs, and HighLevel itself processes data under its own terms.
9.6 If we become aware of a personal data breach affecting your data, we will tell you without undue delay.
9.7 Further detail is in our Privacy Policy.
10.1 You keep all rights in your Content. We do not claim ownership of it, and we use it only to provide the Service.
10.2 Our methods, tools, documentation and Move Record format remain ours. You may use the Move Record for your own business purposes. We do not give you any licence to our tools.
10.3 Nothing in the Service transfers rights in material owned by a previous provider or another third party.
11.1 The Service is independent. It is not provided by, affiliated with, endorsed by or sponsored by HighLevel Inc. "GoHighLevel" and "HighLevel" are trademarks of their respective owner.
11.2 Your use of HighLevel is governed by your agreement with HighLevel or with the provider of your white label. You are responsible for making sure that having the Content moved is permitted under those agreements.
11.3 HighLevel can change how its platform works, including limits, features and interfaces, without notice to us. We are not responsible for the availability, performance or changes of any third-party platform or provider, or for any delay or limitation they cause.
11.4 HighLevel may change its platform, limits, features, interfaces or terms at any time, and those changes can prevent or limit a move in whole or in part, whether before or during a job. We are not liable for any resulting delay, limitation or failure. If a change means our tools or methods need updating, the move may be delayed while we adapt them, and any timescale or date we have given is extended by the time that takes. We will tell you when this happens. In rare cases a change may be one we cannot overcome, so that some or all of the move cannot be completed. Where that happens, we will tell you what is affected, complete whatever can still be completed, and record the rest in the Move Record. Clause 13.3 then applies.
12.1 The Fee is a one-off price in pounds sterling for the option you order, as shown at checkout and confirmed in your scope. There is no subscription and no automatic renewal.
12.2 The Fee is payable in full when you order, by the payment methods offered at checkout. Payments are processed by Stripe. We are not currently registered for VAT, so no VAT is charged. If we become VAT registered in future, VAT will be added at the applicable rate to orders placed after that date.
12.3 Work that is outside the confirmed scope, or a further move requested later, is quoted and agreed in writing first.
12.4 If a payment is reversed or disputed, we may suspend the job and any access to Move Records until the matter is resolved.
12.5 You may not withhold or offset any Fee against a claim you believe you have against us.
13.1 You may cancel your order for a full refund at any time before you have given us access and we have started work.
13.2 Once work has started, the Fee is not refundable, because time and effort have been committed. If you cancel at that point, we will tell you what has been completed.
13.3 If all or part of the confirmed scope is not delivered, for any reason, no refund is due. This applies to anything not moved, including items that cannot be moved.
13.4 Items listed in clause 5 as not included, or recorded in the Move Record as unable to be moved for a reason outside our control, including a change made by HighLevel, do not give rise to a refund.
13.5 Where a refund is due, we pay it to the original payment method within 14 days.
14.1 We do not guarantee that moved Content will behave identically in the Destination Account, that it will produce any particular result, or that every item can be moved. The Move Record is the record of what the Service covered.
14.2 We do not guarantee any level of income, sales, search ranking or business success.
14.3 The Service depends on HighLevel's platform, which we do not control. We do not guarantee that it will be available or unchanged while a job is carried out.
14.4 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
15.1 To the fullest extent permitted by law, our total liability to you arising out of or in connection with the Agreement, whether in contract, tort (including negligence) or otherwise, is limited to the Fee you paid for the order that gave rise to the claim.
15.2 We are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill or business opportunity, even if it was foreseeable.
15.3 We are not liable for loss or damage caused by something you were responsible for under these Terms, such as missing authority, inaccurate information, changes made to the Source Account during the job, not keeping backups, or changes made by HighLevel or another third-party platform.
You agree to cover our reasonable losses, costs and legal fees arising from your breach of the Agreement, including a breach of clause 6 (authority) or clause 5 (material belonging to others), or from a claim by a third party relating to your Content.
17.1 We may pause or stop a job, and keep any Fee for work done, if you do not give the authority or access we need, if you withdraw access, if a payment is reversed, or if you materially breach the Agreement and do not put it right within a reasonable time after we tell you.
17.2 We may also pause or stop a job where we reasonably believe that continuing would breach the law or the terms of a third-party platform.
17.3 On completion or termination, we stop using the access you gave us, and clauses that by their nature continue, such as 9, 10, 14, 15, 16 and 21, continue.
Each of us will keep confidential any non-public information the other discloses in connection with the Agreement, and use it only to carry out the Agreement. This does not apply to information that is public, that the recipient already had, or that the law requires to be disclosed.
We are not liable for any delay or failure caused by circumstances beyond our reasonable control, including failures of the internet, telecommunications or HighLevel's platform, industrial action, or the failure of a third-party provider we rely on.
20.1 Entire agreement. The Agreement is the whole agreement between us about the Service and replaces anything said or agreed before.
20.2 Severability. If any part is found to be invalid or unenforceable, the rest continues to apply.
20.3 No waiver. If we do not enforce a right straight away, we can still enforce it later.
20.4 Assignment. You may not transfer your rights or obligations without our written consent. We may transfer ours if our business is sold or restructured.
20.5 Third parties. Only you and we have rights under the Agreement. Nobody else can enforce it under the Contracts (Rights of Third Parties) Act 1999.
The Agreement, and any dispute arising from it, is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
We may update these Terms from time to time. The version in force when you place your order applies to that order. If you have any questions, contact us at [email protected].
Subject to clauses 4, 5 and 8, we can move the types of Content below. Whether an item moves depends on what exists in your Source Account and on what the platform allows. Anything that cannot be moved is listed in your Move Record with the reason.
Pages and content
Courses and products
Messaging and automation
System set-up
People and sales
This Schedule may change as the platform and our tools change. The list confirmed in your order or onboarding form is the list that applies to your move.